We offer shipping services to all European countries. For shipments outside the European Union (EU), please contact your account manager for detailed information.

Yes, orders placed in the UK before 4PM UK time will typically be delivered the next day for UK mainland postcodes. For larger orders that require pallets the cut-off for next-day delivery is 1PM. For Europe, orders are not guaranteed next day as shipping and collections times will vary.

Shipping rates vary depending on your location, selected service and items ordered. If using our online procurement service, when you proceed to check out you will see all available shipping options for to select from. If you order directly with your account manager then they will add shipping to your estimate. If you have any specialist requirements then please just advise them.

If your delivery address is within the UK and you have not received your order within 48 hours, please contact a member of our team. For delivery addresses outside the UK, if your order has not arrived within 7 days, please contact a member of our team.

Yes, once your order has been collected from our warehouse by the courier you will receive a confirmation email containing your tracking number. With this number and the delivery address postcode, you will be able to track the status of your order on the DPD website using the tracking details provided.

If another courier is used, we will provide you with alternative instructions to track your order.

Our return policy is based on your specific circumstances. For further details or enquiries, please reach out to your account manager.

If you need to make a change to your order, please contact your account manager or a member of our Partner Team on sales@westbase.io to request this change. Please note however that, due to our fast turnarounds, it may not be possible to make your amendment.

We will always try our best to supply you with the products you need. If you cannot find what you are looking for on our website, please contact us on +44 (0) 1291 437 567, +31 (0) 35 799 2290, or hello@westbase.io.

You can reach our team by phone at +44 (0) 1291 437 567 or +31 (0) 35 799 2290, send us an email at hello@westbase.io, or initiate a chat with us online using our chat box in the lower right-hand corner of the website. If we are not currently available online, feel free to send us an offline message via the chat box too, and we will respond to you as promptly as possible.

You can also submit an enquiry via our online contact form, just follow the link provided to find this.

Westbase.io Direct is our secure online procurement portal for Westbase.io partners. It connects directly to our systems, giving you access to live stock availability as well as your pricing, orders, shipments, estimates, invoices, and reporting in one place.

The portal is designed to make everyday procurement faster and easier, while your account manager and the wider Westbase.io team remain available whenever you need support.

Existing Westbase.io partners can register for Westbase.io Direct online or contact their account manager for support.

Access must be granted by the Westbase.io team so that the correct company information and pricing are displayed for you; it’s not an automated process.

Once your account has been activated, you will receive a link via email to login, and a member of our team will also contact you to confirm.

Please note: the first contact to access the portal must be an authorised representative who can accept its terms and conditions.

If your organisation is not already a Westbase.io partner, you will need to complete our onboarding request first. This is the first step towards opening an account with us, and access to Westbase.io Direct will be arranged as part of the process.

An authorised representative must complete the onboarding request and accept the relevant terms on behalf of your organisation.

Additional users must be added by the Westbase.io team for now. Contact your account manager or email partners@westbase.io with the new user’s name, job title, and email address.

Each user receives their own individual login and currently has the same standard level of portal access. The first user added to an account must be authorised to accept the Westbase.io Direct terms and conditions.

You can browse available products, view live stock and account-specific pricing, place standard orders, review your order history and track shipments, as well as access estimates and invoices.

You can also use Order 360 to see the complete status of an order, as well as utilise reports covering backorders and product serial numbers. Some optional views, such as custom order types and call-off stock, are also available depending on your arrangements with Westbase.io.

Westbase.io Direct displays the latest pricing assigned to your organisation’s account, based on your agreed commercial arrangements and approved vendor partnerships.

Yes. You can search for products, view your pricing and available stock, add items to your basket, and submit your order directly through the portal.

Your order is entered into our system immediately after it is confirmed, without the need to wait for a separate quote for standard stock orders.

Please note: non-standard orders cannot currently be processed through Westbase.io Direct. For example, orders with deal registration or special pricing. In these cases, our sales team will support you directly.

Yes. Westbase.io Direct shows all open and completed orders placed against your organisation’s account – including those processed outside the portal.

You can open an individual order to view line-level details, including committed quantities, shipments, tracking references, and associated invoices.

Shipment and tracking information is displayed against the relevant order once it becomes available.

You can also use Order 360 to search using a Westbase.io sales order number, your own purchase order reference, or part of either. This brings together the order lines, shipments, carrier details, tracking references, invoices, and any associated credits on one page.

Yes. You can view any open and closed estimates prepared by your account manager, including the products, quantities, and pricing included.

You can also find and download any invoices raised against your account and check whether they are outstanding, overdue, or paid.

Westbase.io Direct currently includes reports for backorders, serial numbers by shipment, and individual serial number lookups.

These reports can help you monitor outstanding order lines, reconcile delivered equipment, support asset tagging, and retrieve the transaction history for a particular serial number.

Contact your account manager or email partners@westbase.io if you need help accessing or using the portal, encounter an issue, or would like to suggest a new feature.

Our team remains available to help with orders, procurement requirements, and account support.