Partner services and support

Partner services and support

CONNECTING YOUR SERVICES WITH OURS

Westbase.io partner services make it easy to add new capabilities that complement your own. We offer best-in-class, highly skilled customer support, extensive coverage, and a full range of services that cover the whole project lifecycle. From initial solution planning through to in-life support and disposal, choose what you need, leave what you don’t – we work as a true extension of your team.

Support where you need it, not where you don’t

The Westbase.io partner toolkit provides you with vendor agnostic support that fits your needs; allowing you to pick and mix the services which help you most. Designed to be flexible, our service catalogue includes options through from product, install and manage, to maintenance, resource and disposal.

Coverage that extends your reach

Our field engineering and logistics support is available 24/7/365 supporting installation, maintenance, and other project requirements. With access to 100s of global forward stocking locations and multi-skilled, OEM-accredited engineers, we can support 24/7 4-hour and next business day maintenance SLAs in the UK and Ireland, and next business day in Europe.

Additionally, our 24/7 NOC is always on hand to manage your requirements.

Our service catalogue

Product

Product Services

Hardware pre-sales consultancy: ensure your deployment meets your customer’s needs and specifications exactly.

Hardware supply: as a leading distributor of best-in-class networking and extended reality technologies, with extensive supplier relationships, we can help to fulfil all of your project’s hardware requirements.

Configuration services: deliver equipment to site that is ready for install and works  straight out of the box, accelerating deployments and minimising on-site install times.

Install

Install Services

Site survey: with options including both desktop and physical surveys.

Installation: accelerate your go-to-market with additional engineering resources on-demand.

Cabling: equipping you with everything you need to ensure installations are smooth running and right first time.

Working at height: carried out in accordance with a safe system of work.

Manage

Manage Services

In-life support: dynamically expand your resources to ensure your customer is fully supported once their deployment is live.

SMART logistics: a cost-effective and scalable solution to manage, store, and distribute hardware on your behalf.

NOC: augment your service offering by utilising our 24/7 Service Centre to manage service requests and incidents as they arise. Offering a tiered level of support from catch and despatch through to fully managed.

Maintain

Maintenance Services

Multi-product maintenance: minimise downtime for your customers in the event of hardware issues. We will manage the incident and supply replacement part/s AND OR an engineer within the agreed SLA.

New install and post install: understanding the need to meet requirements as they evolve, we offer maintenance support on new and existing deployments.

Multi-year term: flexible, scalable terms to suit you and your customer, so that you can focus on what you do best and know that maintenance requirements are taken care of.

Resource

Resource Services

IMAC: ensure you can meet your customer’s rapidly changing technology demands by scaling your install, move, add and change services.

Engineer vouchers: pre-paid smart hands that work against your agreed SLA to deliver support when you need it. Multi-product and vendor skilled, tap into our experienced resources for any ad hoc requirements.

Dispose

Disposal Services

Secure Disposal: understanding our customers need for data security we can offer a variety of solutions to control and certify data disposal.

Ethical Disposal: meeting the ESG requirements of our customers we are able to provide professional de-implementation and product disposal services.

Westbase.io Training Services

Training Services

Enhance your skills with Westbase.io’s certified technical training, an extension of our core services catalogue. Our expert trainers offer a variety of vendor-specific courses, perfect for upskilling your team or white-labelling for your customers.

For customised training solutions, we can also provide bespoke options. Contact our team today to discuss your training requirements.

Why Westbase.io?

Dedicated to channel, our partner services can be white-labelled and are designed to complement and enhance your existing resources and skills – enabling you to deliver competitive and complete solutions.

  • Multi-product: Westbase.io’s support team and fleet of highly trained engineers have extensive experience across multiple technologies and vendors, and are ready to help within your agreed SLA.
  • Flexible and global: choose what you need, leave what you don’t – pick and mix your partner services to suit you and your customer. Plus, our footprint is truly global and can flex as needed to suit your reach and requirements.
  • Customer-centric: quality and customer experience are at the core of every service to ensure you and your customers achieve your desired outcomes, and can focus on what you do best.
Westbase.io Partner Services

“Westbase.io provide solution provisioning services for Globalgig, preconfiguring our devices and kitting them with our SIMs. As well as accelerating our deployment timescales, it ensures that our customers receive a solution which works out of the box.

Westbase.io have been a valued distribution partner for Globalgig across both the UK and Europe, and we can highly recommend their partner services which have extended our capabilities seamlessly.”

– Mark Castle, Chief Revenue Officer (EMEA) at Globalgig.

Connecting your services with ours

Working with our partners for over 35 years, we are still independently owned and channel-only focused.

Enquire with Westbase.io today to book your 121 services consultation, and see how we can help you to go further, faster with your customers.