The Westbase.io Direct online procurement portal provides self-service features and capabilities, without losing the care and support you rely on from our team of experts.
Empowering our partners with easier access to the information you need most often, our online procurement service provides on-demand availability of partner pricing, ordering and invoices.
Self-service convenience combined with our expert support
Utilising our Westbase.io Direct portal is completely optional, and designed as an added benefit for you.
Your dedicated account manager, and our wider support teams, are all still available whenever you need them.
Key features
Once registered with your online procurement account, you can access all the need-to-know product information including your latest partner-level prices.*
Search and add products to the cart, to place your order online at your agreed partner price.*
Keep track of open orders, plus download your Sales Order confirmations.
Easily find, view, and download your invoice history.
* Pricing and online purchasing are based on your approved vendor partnerships. Some of our vendors have closed partner programs, so if you are not a registered reseller, you will only see the MSRP and you will not be able to order these items.
Register now for Westbase.io Direct
Click the button below to register now, and experience all the benefits that the Westbase.io Direct portal can offer.
If you need any help using the portal, or if you encounter any issues, please just contact our team on partners@westbase.io.
Not a partner yet?
If you’re not already a Westbase.io partner, we recommend completing our onboarding request first.
This is the first step to opening an account with us, and we’ll set up your access to Westbase.io Direct as part of the onboarding process.
Westbase.io Direct FAQs
What is Westbase.io Direct?
Westbase.io Direct is our secure online procurement portal for Westbase.io partners. It connects directly to our systems, giving you access to live stock availability as well as your pricing, orders, shipments, estimates, invoices, and reporting in one place.
The portal is designed to make everyday procurement faster and easier, while your account manager and the wider Westbase.io team remain available whenever you need support.
How do I access Westbase.io Direct?
Existing Westbase.io partners can register for Westbase.io Direct online or contact their account manager for support.
Access must be granted by the Westbase.io team so that the correct company information and pricing are displayed for you; it’s not an automated process.
Once your account has been activated, you will receive a link via email to login, and a member of our team will also contact you to confirm.
Please note: the first contact to access the portal must be an authorised representative who can accept its terms and conditions.
How do I onboard my organisation with Westbase.io?
If your organisation is not already a Westbase.io partner, you will need to complete our onboarding request first. This is the first step towards opening an account with us, and access to Westbase.io Direct will be arranged as part of the process.
An authorised representative must complete the onboarding request and accept the relevant terms on behalf of your organisation.
Who can add users to the portal?
Additional users must be added by the Westbase.io team for now. Contact your account manager or email partners@westbase.io with the new user’s name, job title, and email address.
Each user receives their own individual login and currently has the same standard level of portal access. The first user added to an account must be authorised to accept the Westbase.io Direct terms and conditions.
What can I do with my Westbase.io Direct account?
You can browse available products, view live stock and account-specific pricing, place standard orders, review your order history and track shipments, as well as access estimates and invoices.
You can also use Order 360 to see the complete status of an order, as well as utilise reports covering backorders and product serial numbers. Some optional views, such as custom order types and call-off stock, are also available depending on your arrangements with Westbase.io.
How is pricing determined for products on the portal?
Westbase.io Direct displays the latest pricing assigned to your organisation’s account, based on your agreed commercial arrangements and approved vendor partnerships.
Can I place orders through Westbase.io Direct?
Yes. You can search for products, view your pricing and available stock, add items to your basket, and submit your order directly through the portal.
Your order is entered into our system immediately after it is confirmed, without the need to wait for a separate quote for standard stock orders.
Please note: non-standard orders cannot currently be processed through Westbase.io Direct. For example, orders with deal registration or special pricing. In these cases, our sales team will support you directly.
Can I access my order history?
Yes. Westbase.io Direct shows all open and completed orders placed against your organisation’s account – including those processed outside the portal.
You can open an individual order to view line-level details, including committed quantities, shipments, tracking references, and associated invoices.
How can I track my orders and deliveries?
Shipment and tracking information is displayed against the relevant order once it becomes available.
You can also use Order 360 to search using a Westbase.io sales order number, your own purchase order reference, or part of either. This brings together the order lines, shipments, carrier details, tracking references, invoices, and any associated credits on one page.
Can I view estimates and invoices?
Yes. You can view any open and closed estimates prepared by your account manager, including the products, quantities, and pricing included.
You can also find and download any invoices raised against your account and check whether they are outstanding, overdue, or paid.
What reports are available?
Westbase.io Direct currently includes reports for backorders, serial numbers by shipment, and individual serial number lookups.
These reports can help you monitor outstanding order lines, reconcile delivered equipment, support asset tagging, and retrieve the transaction history for a particular serial number.
What should I do if I need help using Westbase.io Direct?
Contact your account manager or email partners@westbase.io if you need help accessing or using the portal, encounter an issue, or would like to suggest a new feature.
Our team remains available to help with orders, procurement requirements, and account support.