ChallengeNestlé Nespresso, the pioneer and market leader in highest-quality portioned premium coffee, has selected Sierra Wireless to provide a comprehensive machine-to-machine (M2M) cloud platform and hardware solution to provide connectivity for Nespresso coffee machines used in restaurants, hotels, offices, and luxury retail boutiques.
SolutionThe solution, developed on the AirVantage M2M Cloud Platform and using the Sierra Wireless GL6100 programmable modem, allows Nespresso to excel in the dedicated professional services it provides to its business customers. The solution also enables Nespresso to deliver extended after-sales services by ensuring that the machines are maintained in excellent condition; that they operate at the optimum pressure and temperature to produce the highest quality coffee, cup after cup that its consumers have come to expect; and that customers are well-supplied with their coffee of choice.
“Highest quality coffee and a personalized service are at the core of the Nespresso brand,” said Marco Zancolo, Head of B2B Channel, Nestlé Nespresso. “We continuously seek to innovate in our business-to-business offerings, providing solutions to meet the needs of the most discerning business customers and hosts in the hospitality business. We expect that this innovative solution, powered by the Sierra Wireless AirVantage M2M Cloud Platform, will further ensure that Nespresso will consistently deliver simplicity, reliability and a rewarding coffee experience for our clients’ customers and colleagues.”
The solution includes the GL6100 programmable modem, which monitors the Nespresso coffee machines and transmits operational and business data to the AirVantage Platform via the wireless network. The GL6100 modem, equipped with a built-in Embedded SIM, ensures that the modem has the durability and performance required to withstand the vibrations, temperatures, and pressures characteristic of the coffee machine environment.
The coffee machine monitoring applications integrated in the professional Nespresso machines are built on the Sierra Wireless AirVantage Platform. The applications remotely retrieve operational and performance data from each machine, keep track of descaling and other maintenance procedures, and alert technical staff if servicing is required. The applications can also be used to remotely adjust the equipment settings, such as water temperature and pressure.
* Case Study courtesy of Sierra Wireless
Product - GL6100
Video - GL6100
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