Mission-Critical Connectivity for Svitzer’s Global Fleet


Part of the Maersk Group, Svitzer has been providing safety and support services at sea since 1833. With 4000 employees, a fleet of 430 vessels and operations all over the world, Svitzer is recognised as the global market leader within towage and emergency response.

Managing a fleet of 430 vessels that are distributed globally and exposed to extreme weather conditions and challenging operations is no mean feat. Communications with these vessels is not straightforward either, as every country has a different implementation of 4G LTE / 3G networks and ship-to-shore WiFi. To overcome these communication difficulties Svitzer needed to standardise the IT on its global tug fleet so that all vessels had the same high quality of connectivity, meaning the company could enable more modern digital operations globally.

Watch the case study video now to find out what they did and how the new solution helped solve their connectivity issues:




The Challenge

To standardise communication across Svitzer’s global tug fleet with robust and reliable high speed connectivity, managing 430 vessels from a central location.


The Westbase.io Solution

A ruggedised Cradlepoint COR router combined with NetCloud Manager and Zscaler Internet Security; a robust, cloud-managed solution capable of supporting a global fleet and delivering mission-critical, secure connectivity in extreme and remote environments.


The Results

+  Improved, streamlined communications across the Svitzer global fleet

+  Fleet up-time and productivity has been boosted

+  Significant improvement in the performance of Svitzer’s on-board applications

+  Simplified troubleshooting means downtime is minimised for on-board users

+  Dramatic decrease in the load on IT support resources

+  Secure, standardised and reliable on-board ICT allowing effective and safe operations


The Svitzer global IT team had struggled to find a solution that met all of its requirements until a rugged, intelligent managed 4G WiFi router was suggested. Designed to deliver mission-critical, always-on connectivity even in the most challenging of environments, the Cradlepoint COR router provides enterprise-grade 4G LTE communications and supports a host of other standards that are essential to enable ship-to-shore communications anywhere in the world.

As the official in-region distributor for Cradlepoint, Westbase.io was approached to provide initial proposals for the project and to subsequently support it through to its completion. As well as the Cradlepoint COR router, Westbase.io specified NetCloud Manager and Zscaler Internet Security to meet the remaining solution requirements for manageability and security. To ensure that this solution would stand up to the deployment and operational challenges of a marine environment, a comprehensive trial was then conducted in Europe.

“The trial was a complete success,” said Sacha Kakad, Managing Director at Westbase.io, “The Cradlepoint solution proved more than capable of delivering everything that Svitzer required to connect their global fleet.”

Following this success, a full roll out was agreed and begun. Knowledge sharing sessions from Westbase.io supported this by ensuring Svitzer fully understood, and was comfortable with, the solution and its capabilities.


Securely supporting a large, globally distributed fleet from one dashboard

Cradlepoint’s NetCloud Manager (NCM) was incorporated into the solution to provide simplified deployment and real-time remote monitoring of Svitzer’s geographically distributed network locations. By receiving instant insights and intelligent management from NCM, the central Svitzer IT team can now remotely resolve connectivity issues, configure groups and update firmware; all of this with just a few clicks, which saves Svitzer both time and money. Security of the network was as equally important as reliability for Svitzer, so in combination with NCM, Westbase also recommended Cradlepoint’s Zscaler Internet Security; its intuitive dashboard enables easy monitoring of malicious activity and improves company protection.



“Westbase.io supported us throughout the project. From helping us to understand the overall solution to providing technical assistance, they made sure we were fully supported. To have rolled-out this global solution in just over 12 months has been a humongous task.

Today we are better synchronised as an organisation, with vastly improved connectivity and better communications with our vessels. Having Cradlepoint’s solution has definitely proved a business enabler.”” – Khurram Inam, Svitzer’s Regional IT Manager for Europe



Read the full case study

Download the full case study now to find out how Westbase.io and our partners provided Svitzer with mission-critical connectivity across their entire global tugboat fleet.